Terms and Conditions

Last updated: 29.04.2025

Welcome to FaceCare! These Terms and Conditions outline the rules and regulations for using our website and services. By accessing or using our website, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our website.

1. Website Usage

a. You must be at least 18 years old, or have permission from a parent or guardian, to use this website or make purchases.

b. You agree to use our website for lawful purposes only and not engage in any activity that interferes with its normal operation.

c. You are responsible for maintaining the confidentiality of your account information, including your username and password. Any activity that occurs under your account is your responsibility.

d. You agree to provide accurate, current, and complete information during the registration and checkout processes.

e. You may not use our website for any unlawful, unauthorized, or prohibited purposes, including but not limited to fraudulent transactions or attempts to disrupt the website’s functionality.

2. Products and Services

FaceCare sells skincare products curated with care. We aim to provide high-quality, effective, and safe skincare items sourced from trusted suppliers. While we strive to ensure all product descriptions are accurate, we cannot guarantee that all information is error-free, complete, or current. Product availability is subject to change without notice, and we reserve the right to modify or discontinue any product at any time. Prices are subject to change without notice.

In addition to our products, FaceCare also publishes skincare-related blog articles intended for informational and educational purposes. These articles may include skincare tips, ingredient spotlights, routine recommendations, and general wellness content. While we work to ensure accuracy, the information shared in our blog does not constitute medical advice and should not be used as a substitute for professional consultation with a dermatologist or healthcare provider. Always consult a professional before making changes to your skincare routine based on content from our blog.

3. Skin Sensitivities and Allergies

Our products are intended for cosmetic use only. We recommend conducting a patch test before full use. FaceCare is not responsible for any adverse reactions due to individual skin sensitivities or allergies. Please consult a dermatologist if you are unsure about a product’s compatibility with your skin.

4. Orders and Payments

All prices listed are in Sri Lankan Rupees (LKR) and inclusive of applicable taxes unless stated otherwise. By placing an order on our website, you are making an offer to purchase the selected products. We reserve the right to refuse or cancel any order at our discretion, including cases of incorrect pricing, suspected fraud, or stock unavailability.

Payment must be completed at the time of purchase through the available payment gateways on our site. These may include credit/debit cards, mobile wallets, or direct bank transfers. You agree to provide valid and up-to-date payment information and authorize us to charge the total order amount, including applicable taxes and shipping fees, to your chosen payment method.

We use trusted third-party payment processors to handle your payment information securely. We do not store or have access to your full payment details.

If you choose to make a bank transfer, please contact us immediately after placing your order. Be sure to include your order number and a payment confirmation slip or screenshot of the transfer. Orders will only be processed after the payment has been verified.

5. Shipping and Delivery

We aim to dispatch orders promptly. Delivery times may vary based on your location and shipping method. FaceCare is not responsible for delays caused by courier services, customs processes, or other factors beyond our control.

6. Returns and Refunds

At this time, we do not accept exchanges for different products.
We work hard to ensure you’re fully informed and confident about the items you choose, offering as much information as possible about ingredients, instructions, and product details before you purchase. If you have any questions at all, please don’t hesitate to reach out.

Exchanges are only possible if you receive an incorrect product.
If that happens, please contact us right away with your order details so we can make it right for you as quickly as possible.

Please refer to our Return & Refund Policy for detailed information on the return process, eligibility, and conditions.

7. Intellectual Property

All content on this site, including text, graphics, logos, images, and product descriptions, is the property of FaceCare and is protected by intellectual property laws. You may not reproduce, distribute, or exploit any content without written permission from us.

8. User-Generated Content

By submitting reviews, comments, or other content, you grant FaceCare a non-exclusive, royalty-free, and perpetual license to use, display, and distribute your content across our platforms.

9. Limitation of Liability

At FaceCare, we are committed to delivering only authentic skincare products sourced directly from original manufacturers or authorized dealers. We do our best to carefully curate our product range to ensure safety, quality, and reliability.

While we strive to offer a smooth shopping experience and high-quality products, by using our website or purchasing from us, you agree to do so at your own risk.

FaceCare shall not be held liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or misuse of our website or products. This includes, but is not limited to, skin reactions, allergic responses, delays in delivery, data loss, or financial losses—even if we were advised such outcomes were possible.

While we strive to provide high-quality, well-researched skincare products, we make no guarantees, express or implied, regarding the accuracy, suitability, or results of any products sold on our website. Everyone’s skin is different, so results may vary.

If FaceCare is found legally responsible for any issue, our total liability will be limited to the amount paid by you for the specific product(s) involved.

We strongly recommend that all customers read product descriptions carefully, follow usage instructions, conduct patch tests, and seek medical advice where needed. Not all products are suitable for every skin type, and results may vary.

In short: we stand behind the authenticity and quality of what we offer, but we ask that you use our products responsibly and with proper care.

10. Skin Sensitivities and Medical Disclaimer

FaceCare products are for external use only. We recommend conducting a patch test prior to full use of any skincare product. While we strive to source and provide high-quality, gentle products, every skin type is different.

Medical Disclaimer: Our content is not intended to diagnose, treat, cure, or prevent any medical condition. Please consult a healthcare provider or dermatologist before using any new skincare product, especially if you have sensitive skin, allergies, or any existing medical conditions.

11. Promotions and Discounts

Promotions, discounts, and coupon codes are subject to change without notice and may not be combined unless otherwise stated. We reserve the right to withdraw or modify promotional offers at any time.

12. Privacy Policy

Your privacy is important to us. Please read our Privacy Policy to understand how we collect, use, and protect your information.

13. Changes to Terms

We may update these Terms and Conditions from time to time. Changes will be posted on this page with an updated revision date. Continued use of the website after any changes constitutes acceptance of those changes. It is your responsibility to review these terms periodically for any changes.